Partnerships encourage creative innovations for improved product design and quality.When two separate groups merge, they bring with them different perspectives on how to accomplish something. Successful partnerships work with this diversity to produce a hybrid that is, in essence, the best of both. The key to reaping these benefits is creating an environment that stimulates creativity and risk taking— one in which people feel safe trying out new concepts without fear of reprimand or punishment. The outcome is an innovation that neither group could have produced separately. It is a product of the vitality, creativity, diversity, and synergy that partnerships are capable of generating.
One partnership that used synergy to beat the competition in the marketplace was a wireless telephone company that partnered with a Baby Bell that provided landline service. The partners decided to combine the best of both services and offer customers features that no one else provided. How did they do this? The landline company knew its customers wanted only one telephone number to keep track of. The wireless company knew its customers wanted to take the phone with them wherever they went. So the companies offered the “wireless extension”—an innovation that acted like a home or office phone and that customers could answer in either location. In addition, their telephone handset mimicked a standard telephone that provided an immediate dial tone when activated. This partnership is wiping out the competition in the markets it serves.



